Responsible Service

RESPONSIBLE SERVICE
Black Rhino Group is committed to providing the highest level of responsible service and customer care. We have established a set of procedures to ensure that our staff deliver service responsibly in a safe social environment while minimising any risk of potential harm.

We are dedicated to servicing our locals and their communities and as such, have made a commitment to ensure the safety of our employees, patrons, contractors and communities.

RESPONSIBLE SERVICE OF ALCOHOL
Black Rhino Group maintains that the responsible service of alcohol is a shared accountability amongst both venue and patron.
We are committed to serving our patrons in professional and responsible manner, complying with all applicable regulations adhering to all endorsed Liquor Service Codes of Practice.
We acknowledge the that alcohol abuse and alcohol consumption by minors are significant issues with serious ramifications.  Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption amongst our patronage.
We require current valid photographic proof of age identification be provided by young adults prior to sale of alcohol at all of our venues.

RESPONSIBLE SERVICE OF GAMBLING
Black Rhino Group is committed to providing responsible gambling in all of our venues. We aim to ensure that all our venues provide our customers with a safe and supportive environment, where our patrons can make informed choices about gambling and receive timely assistance and information from our trained staff. We acknowledge that problem gambling is a serious social issue and that a small proportion of patrons can be harmed by gambling activities.
For our part, we are committed to training our staff in responsible gambling practices to encourage customers to engage with their gambling as a social and recreational activity in a supportive environment.

SELF EXCLUSION

In South Australia exclusion (known as barring) from any form of gambling is available. You can ask a gambling provider (venue) or Consumer and Business Services (CBS) to bar you from entering an area where gambling takes place.

This includes all gambling activities: gaming machines in hotels or clubs; the Adelaide Casino; as well as betting on racing, sport, Keno or lotteries.

Family members and concerned others can initiate a barring (involuntary barring).  Barring from multiple venues is available through CBS. Further information can be sought from the gambling venue/provider or contact Consumer and Business Services (CBS) directly on (08) 8204 9966.